Return, refund & exchange policy

Last updated: October 2026

Because our pieces are made to order, we separate standard-size orders from custom-size orders.

Standard sizes: 14-day returns

• You may return a standard-size item within 14 days of delivery for a refund.
• The item must be unworn, unwashed and in its original packaging, with any tags attached.
• Email us to start the return before you send anything back.

Custom sizes and made-to-measure

Items made to your own measurements, or with a custom size or custom request, cannot be returned or exchanged unless they arrive faulty or not as ordered.

Faulty or incorrect items

If your order arrives damaged, defective or different from what you ordered, email us within 7 days of delivery with your order number and clear photos. We will repair, remake or refund it, and we will pay the return shipping.

Exchanges

Standard-size items can be exchanged once for a different size, subject to availability and the 14-day window. Because items are made to order, an exchange is produced as a new order and the dispatch time in our shipping policy applies.

Cancellations

• Within 24 hours of ordering, and before production has started: full refund.
• Once production has started, orders cannot be cancelled.

How to return

Email vorntierllc@gmail.com with your order number, the reason for the return and, for faults, photos. If approved, we will send return instructions and the address to ship to. Return shipping is the customer's responsibility unless the item is faulty or incorrect.

Refunds

After we receive and inspect the item, refunds go to your original payment method within 5–7 business days. Original shipping is free, so nothing is deducted for it. There is no restocking fee.

Not eligible

• Items that have been worn, washed, altered or damaged after delivery.
• Custom-size and made-to-measure items (see above).
• Returns requested after the 14-day window.